THE INFORMATION BELOW ONLY APPLIES TO INFRINGEMENTS ISSUED BY i-PARK ON BEHALF OF ROTORUA LAKES COUNCIL


PAY PARKING INFRINGEMENT

You can review and pay a parking fine online using credit card or debit card.

LOST TICKET

If you have lost your parking ticket, please use the button below to request a new one.


OTHER PAYMENT OPTIONS

PAY BY CHEQUE
Please make cheques payable to Rotorua Lakes Council and post to:
PO Box 14111, Panmure, Auckland, 1741

PAY IN PERSON
Rotorua Lakes Council, 1061 Haupapa Street, Rotorua.
Monday to Friday, 8am to 5pm (cash, cheque, Visa, Mastercard and EFTPOS accepted).  



In May 2018, i-Park was contracted by Rotorua Lakes Council to take over the provision of parking services in Rotorua. i-Park is responsible for the taking payment for parking, enforcing parking compliance and providing both the systems and hardware to support this. Rotorua Lakes Council is responsible for deciding parking time limits and locations, the price of parking and the layout of parking in Rotorua.

The links above will direct you to the appropriate part of our site to assist you further.

All payments are in New Zealand Dollars. Payments will show on your statement as 'RLC Parking Fine Rotorua'.

If you do not agree with an infringment notice you have been given, you need to dispute it before the matter gets to court. You can do this by clicking the dispute button above and providing information regarding the reasons you beleive the infringement should be waived or cancelled. You can also write to us at PO BOX 14111 Panmure, Auckland 1741.

If you believe you have paid a parking fine in error you can apply for a refund by completing the form here.

PRESTO PARK PARKING APP

Presto Park is the parking app for use in Rotorua. It offers many great benefits such as:

  • The ability to instigate and manage parking transactions in all paid parking zones in Rotorua
  • No need to walk to a parking meter – simply use your phone
  • Start your transaction from your car
  • If you end up later than you thought, extend your existing transaction
  • If you return earlier than expected, stop your transaction
  • Receive an optional notification prior to your parking stay ending
  • The ability to use the app for multiple vehicles
  • GPS location to help you identify which zone you are in (your device, not your car)

It is free to register and the transaction charges are no more than using a credit card at the parking meter. The fee for the app is 10% of the transaction value with a maximum fee of $0.50 cents so in many cases, it is cheaper to use the app.

For Adobe PDF instructions, click here
For video instructions, click here
For frequently asked questions about the App, please click here

All payments are made directly to Rotorua Lakes Council and transactions will show on your bank statement as RLCParkingApp. Cards accepted are Visa and Mastercard.

DOWNLOAD FROM THE APP STORE



In March 2020, Rotorua Lakes Council and i-Park upgraded the Pukuatua Street Carpark Building’s management system and equipment. This has included new long to medium term parking options, number plate recognition systems, automatic entry and exit barrier arms, new payment machines and a new ticket-less system for users.

The purpose of the upgrade is to provide a more efficient and cost-effective parking solution for CBD workers and visitors.



Pukuatua Street Carpark Building, 1238 Pukuatua St
Rotorua


The parking building now offers time-based or concession-based parking permit options.
Learn more about these here.


If you’d like to apply for one of these permits, please fill in the form below.

Please take note of the reference number below before submitting the form.  


Once you have completed the above form an email will be sent to you for confirmation. I-Park will contact you within the next two business days and take credit card payment via phone. As soon as payment is completed, your permit will be live in the system.
Please note that only permit holders can use the areas marked “Permit parking only” in the parking building. The lower, undercover levels of the carpark are designated for regular users that use these permit options. If you have a permit, you can use any of these spaces. The carpark will be patrolled by the parking wardens and this will be policed.

For frequently asked questions, click here.

To provide feedback on the upgrades to the parking building, please email info@rotorualc.nz. Please note that correspondence relating to infringements will not be progressed via this email address.

FURTHER INFORMATION